Latest Blog.
Virgin Australia Melbourne Lounge iPhone X Competition - Terms and Conditions
|Have a cheeky cocktail on us and share the moment competition. This competition commences on Monday 6th November 2017 at 6am and ends of Friday 10th November 2017 at midnight. To enter, simply upload your image of you enjoying a cocktail at Bar SoUnT...
SD-WAN is the evolution of networking. Here's Why:
|There’s been a lot of hype around SD-WAN in recent months, as carriers look to get in on a market estimated to be worth tens of billions of dollars over the next few years. It’s important to consider what is driving the hype beyond this technolog...
We know what 'telco' means, and it's nothing like us.
|You pick up the phone, dial 1300-here-we-go-again, sift through the recorded option menu, and wait, wait and wait some more. By the time there’s an answer on the other end, you’re not sure whether you’re more furious about the reason for the ...
Macquarie Telecom claims Australian first with SD-WAN launch.
|Macquarie Telecom has claimed an Australian first with the launch today of it’s software-defined wide area networking service, via partnership with US SD-WAN specialist Velocloud. And while the telco is looking for a local first mover advantage in ...
The evolution of voice services.
|Continuous evolution and innovation in technology means products and services are always being superseded with something faster, smarter and more efficient. Telephony evolved from copper-based analog networks, to the digital technology of ISDN to acc...
New Thinking Needed to Turn Around Telco Consumer Confidence Crisis
|The dramatic spike in consumer complaints to the Telecommunications Industry Ombudsman demanded Innovative and imaginative regulation to head off a crisis in confidence as the pace of NBN migration grew, Macquarie Telecom Group Executive Luke Clifton...
How fast exactly? ACCC tackles broadband speed confusion
|Our Group Executive, Luke Clifton was recently asked to comment on the rise in complaints about the broadband speeds. This article was originally published in the Sydney Morning Herald on the February 14 2017. Finding it difficult to make sense of pr...
Being #SoUnTelco sets us apart.
|An article in the Harvard Business Review in *2003 . A long-haul flight. That’s all it took to start our journey from ‘just another telco’ to who we are today. Customer service has always been our priority, but it’s taken a while to figure ou...
What other private information could be at risk?
|Author Michael Davies – Chief Operating Officer Privacy and information security represent considerable challenges for businesses today. We know because we also face demands and cost decisions to address risk for our data security, as do all o...
“Call Time” on Communication Industry Customer Service: Macquarie Telecom
|The industry response to the latest TIO complaints figures showed a dangerous complacency, and suggested regulators and policy makers will soon need to “call time” and intervene more aggressively to protect customers, Group Executive, Macquarie T...