Compassion and care meet innovative technology.

Customer Story: BaptistCare.

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BaptistCare is a leading not-for-profit care organisation that has been serving the aged and people living with disadvantage for 75 years.

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The challenge.

It became clear to BaptistCare that their traditional telco wasn’t able to provide consistent, effective customer service. They also knew they were paying too much for their mobile services, largely because their account manager didn’t take an active interest in providing the right features and the right pricing for their fleet of mobiles and data devices. It was time to find a telco that cared.

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Macquarie Telecom.

Macquarie Telecom made an immediate difference to BaptistCare. We started with tailored pricing that didn’t leave them paying for services and data quotas they didn’t need. We also introduced them to Belinda, one of our capable account managers in Sydney. Belinda wanted to understand their business, and meets with them regularly to keep them informed and listen to their concerns. We also showed them how different a local, experienced call centre team can be, compared to the offshore experience they’d been struggling with.

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The difference.

We’ve made a significant difference to BaptistCare’s telco costs. They save a substantial amount of money, and use our real-time reporting tools to keep unexpected spending under control. We’ve also reduced the downtime that inevitably occurs with overseas call centres. These days, they’re served fast and have problems resolved quickly by our skilled experts in Sydney.

average bill savings

"It’s clear to me that Macquarie Telecom puts some serious efforts into understanding our business. We’re not just another customer"

Mark Hunter
IT Operations Manager

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1800 004 943

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