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Innovations driving safety and efficiency.

Customer Story: Carways.

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Carways is a thriving transport company with a national presence across NSW, Queensland, Victoria, South Australia and ACT.

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The challenge.

Carways were fighting the tide with their old-school telco. Faced with network performance challenges that meant weekly outages, a complex billing system and consistently poor customer service, they realised it was time to look for a better telco experience.

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Enter
Macquarie Telecom.

Macquarie Telecom started by building a custom solution for Carways that deployed our innovative SD-WAN connected via Business nbn, alongside mobile service that increased their coverage but lowered their costs. We made it easy for them to set up remote offices, rolling out a fast, high-uptime network without delay, and transitioning their mobile users quickly, working to a timeframe that didn’t interrupt their work. Everything we did happened with a level of engagement that comprehensively outclassed their previous telco.

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The difference.

Carways are saving around 30% on their overall telco bill since moving to Macquarie Telecom. As well as reducing costs, we’ve made a big difference to the way they’re looked after, too. Our SD-WAN network doesn’t leave them struggling with frequent outages. Instead, it combines multiple networks (using MultiPath), to deliver uptime that traditional networks can’t match.

30%
average bill savings

"We’ve had zero outages since we’ve migrated across. IN the past, at least once a week, one of the sites would have issues with either landlines or mobile service. As far as savings are concerned, we’ve reduced our bills by around 30%. And not only are we saving money - the quality of the service has increased too"

Patrick Kashani
IT Manager
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Get in touch.

1800 004 943

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