Got a problem with your service? Below are a few of the quickest ways to get help.

Call the HUB


They’re ready to take your call 24×7 and will work quickly to resolve any issues. You can reach them on 1800 789 999.

Calling from overseas?

Contact your Service Manager

If your problem is really urgent, contact your Macquarie appointed Service Manager and they’ll be able to get you back up and running in no time.

Log a ticket in Macquarie View

If your issue isn’t urgent you can log a ticket online  in Macquarie View. Just click the login button at the top of the page to access it.

We’ve also included some instructions below on exactly how to do that.

Log your business telecom customer service tickets in Macquarie View. Here's how...

  • 1


    Click the login button at the top of the page to access your Macquarie View account. If you dont have one, just talk to your Macquarie representative.

  • 2

    Log a Service Ticket.

    Its, under the Tickets menu, where you can see all your current or past tickets.

  • 3

    Enter your support details.

    What type of support you need, and describe how we can help you. You can provide screenshots or upload attachments.

  • 4

    Click Submit Now.

    You will get a phone call in a very short time, just to keep you informed, and you can follow progress online as well.

Not sure who to contact?

Send us an email and we'll help connect you with the right person.

International Toll Free Numbers.

USA & Canada:
800 5533 8888

Hong Kong & Singapore:
800 5533 8888


800 5533 8888

All other countries:
+61 2 8221 7112