Brightside's
spark.

When it comes to protecting products from faults, failures and accidents, Brightside have always read something a little different – cover as unique as the customers who purchase it.

It’s no surprise that those customers are the focus everything Brightside does. With aging technology and disconnected suppliers signalling time for an update in their telecommunications network, Brightside needed to find a provider – and a partner – who shared the same customer focus.

After meeting with a number of telcos, all offering their own idea of the right solution, Brightside eventually shortened the list down to Mark and the Macquarie Telecom team. Ultimately, it was Macquarie Telecom’s approach to one-on-one service and lasting relationships that made them the right fit.

By giving the Brightside team direct access to anyone they needed in the business, the costs of managing the solution were significantly lower from the beginning. They were able to spend less time trying to contact the right people, and more time focusing on growing the business.

Since Brightside first teamed up with Macquarie Telecom, they’ve found everything to be much more simple – particularly the billing system, which has come a long way from the spreadsheets Brightside’s previous supplier would send to the team.

“I really appreciate the integrity Macquarie Telecom has – Mark does what he says, and the business culture represents that. The intention is to provide a really good experience – not just from a pricing perspective, but also from a continuous relationship.” Says Tuan Tran, Brightside’s IT Strategy Manager