Latest Blog.
Macquarie Telecom claims Australian first with SD-WAN launch.
|Macquarie Telecom has claimed an Australian first with the launch today of it’s software-defined wide area networking service, via partnership with US SD-WAN specialist Velocloud. And while the telco is looking for a local first mover advantage in ...
The evolution of voice services.
|Continuous evolution and innovation in technology means products and services are always being superseded with something faster, smarter and more efficient. Telephony evolved from copper-based analog networks, to the digital technology of ISDN to acc...
Urgent: On-going International computer virus WannaCry: What to know, what to do.
|International computer virus ‘WannaCry’ causing havoc. Over the weekend news broke about a global cyber security emergency that has impacted hundreds of thousands of computers around the world. It has caused serious disruption in health care, eme...
New Thinking Needed to Turn Around Telco Consumer Confidence Crisis
|The dramatic spike in consumer complaints to the Telecommunications Industry Ombudsman demanded Innovative and imaginative regulation to head off a crisis in confidence as the pace of NBN migration grew, Macquarie Technology Group Executive Luke Clif...
How fast exactly? ACCC tackles broadband speed confusion
|Our Group Executive, Luke Clifton was recently asked to comment on the rise in complaints about the broadband speeds. This article was originally published in the Sydney Morning Herald on the February 14 2017. Finding it difficult to make sense of pr...
Being #SoUnTelco sets us apart.
|An article in the Harvard Business Review in *2003 . A long-haul flight. That’s all it took to start our journey from ‘just another telco’ to who we are today. Customer service has always been our priority, but it’s taken a while to figure ou...
What other private information could be at risk?
|Author Michael Davies – Chief Operating Officer Privacy and information security represent considerable challenges for businesses today. We know because we also face demands and cost decisions to address risk for our data security, as do all our ...
“Call Time” on Communication Industry Customer Service: Macquarie Telecom
|The industry response to the latest TIO complaints figures showed a dangerous complacency, and suggested regulators and policy makers will soon need to “call time” and intervene more aggressively to protect customers, Group Executive, Macquarie T...
People Power - Macquarie Technology Group Unveils New Brand
|Embargoed 12.01am Thursday 28 July Macquarie Technology Group today unveiled its new brand, reflecting the evolution and strengths of the business. “This is not simply a fresh coat of paint – far from it,” Chief Executive David Tudehope said. ...
Macquarie Telecom - Cisco Master Partner for Cloud and Managed Services
|Macquarie Telecom today announced it has received a worldwide Cloud and Managed Services Cisco Master Partner certification, joining an exclusive club of cloud providers. The Master Partner certification signifies that Macquarie’s cloud architectur...