Telecom customer service at it's best.

At Macquarie Telecom great customer service isn’t just what we aim for. It’s part of who we are. It’s less about doing your job, and more about going the extra mile to help you solve any problems you might have.

And it shows – in our Australian-leading Net Promoter Score of +68.

What makes us different?

Macquarie Telecom's Sydney contact centre is called the HUB and they provide outstanding customer service

The Macquarie HUB

While other companies offshore their call centres, ours is 100% Australian-based. And it’s filled with brilliant, resourceful, technical minds that are ready and waiting to solve any problems you have, any time of day.

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Dedicated Account Team

Our relationship doesn’t stop once you’ve signed the contract. It’s just getting started – because every customer receives a fully dedicated account team based here in Australia, including a technical consultant. They’ll learn the ins and outs of your business, and make sure you’re getting the most out of your mobile fleet.

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Macquarie Telecom have dedicated account service to make sure you get everything you need

But don’t just take our word for it – ask our customers.

"I've worked in the IT sector in Perth for over 20 years – and during that time I’ve dealt with nearly all the major service providers. What I can say is that the level of service that Macquarie Telecom delivers to its customers can’t be beat.” Darrin Leggett, Executive Manager – Information & Office Services."

Darrin Leggett
Executive Manager – Information & Office Services, Avivo

"Macquarie Telecom doesn’t just talk about Net Promoter Score. You feel it in every interaction in the business. Not only that, having a 100% Australian based call centre that’s there 24x7 to help with any issues makes the world of difference to a business like ours – and you can just tell they care when you call them."

Mark Hindle
Head of Technology, Relationships Australia

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