Our Career Acceleration Program.
Join a tight-knit team that’s part of a billion-dollar company, where you’ll be treated like a person, not a number. At Macquarie Telecom, you’ll challenge the status quo, gain hands-on experience with the latest tech, and accelerate your career.
We’ll invest in your professional development with at least 1 fully funded industry recognised accreditation every 6 months.
We’ll develop a 10-year career plan together with promotion opportunities every 2 years to recognise your progress.
Become a part of a team that’s committed to personal growth, and comes together in person to problem solve, learn from each other, have fun and celebrate our success.
Program Structure.
Our Career Acceleration Program offers two distinct pathways: Tech and Customer Service. You will start as a graduate with an opportunity to continue in an accelerated development phase after completing our 2-year Graduate Program.
Customer Service & Delivery Pathway.
Customer Service Professional
Support customers during challenging times with the latest technology. Provide solutions to resolve queries and restore services, setting the foundation for your future career path.
Service Pathway:
Associate Service Delivery Manager
Manage smaller accounts and ensure service delivery excellence, becoming a key contact for escalations.
Service Delivery Manager
Oversee operational relationships with larger customer portfolios, driving satisfaction and operational success.
State Service Manager
Lead and inspire a team of service professionals across a region, managing high-value accounts and ensuring exceptional service delivery.
Sales Pathway:
Inside Sales Representative
Build foundational sales skills while managing smaller accounts, identifying cross-sell opportunities, and driving customer engagement.
Client Development Manager
Drive growth and develop customer relationships, collaborating with stakeholders to deliver tailored solutions.
Client Development Executive
Manage a portfolio of corporate accounts, strategically partnering with clients to achieve sales and satisfaction targets.
Client Director
Lead enterprise-level accounts, working closely with internal teams to deliver strategic outcomes and drive business growth.
Tech Pathway.
Technical Service Professional
Provide hands-on technical support across data, voice, and security technologies, while gaining experience with Macquarie Telecom’s platforms and customer solutions.
Technical Service Engineer
Support and maintain a range of technologies across data, voice, and security, ensuring optimal customer service and performance.
Customer Delivery Engineer
Collaborate with customers to implement designs and provision projects, validating, implementing, and testing solutions for seamless delivery.
Choose your specialisation:
Customer Solutions Engineer
Work directly with customers to tailor and implement solutions, advancing to:
Core Network Engineer
Plan, design, and develop world-class solutions for core infrastructure and customer needs.
Technical Service Manager
Lead and mentor a team of network engineers, manage service escalations, and coordinate with third-party providers, advancing to:
Solutions Architect
Design and scope technical solutions, providing expertise and leadership during the sales and delivery lifecycle.
Intermediate Technical Service Engineer
Deepen technical expertise and become a key escalation point, advancing to:
Senior Technical Service Engineer
Operate and maintain Macquarie Telecom’s core infrastructure, providing expert support for complex technical challenges.
Why Macquarie Telecom?
Awarded AFR Top 10 Great Place to Work and Gallup Exceptional Workplace
Pay increases twice a year to reward your commitment
15+ industry recognised accreditations
Hands-on experience playing with the latest tech
Annual bonus
Multiple career pathways and a 10-year development plan
Program Eligibility.
University graduate with a passion for technology and customer service, ready to learn and grow with us.
IT-related degree for technical pathway, any non-IT degree for the Customer Service pathway.
Based in Sydney, Australia or willing to relocate.
Australian Citizen or Permanent Resident.
Frequently Asked Questions.
How long is the program?
Our Graduate Program runs for 2 years. Once you’ve successfully completed it, you’ll have the opportunity to move into our Accelerated Development phase, where you can focus on a specialty that excites you.
When does the program start?
We’re hiring all year round! Since we don’t have set start dates, we recruit based on current availability. If you spot the role advertised, we encourage you to apply right away!
When can I apply?
Any time! We’re always looking for passionate graduates to join our team, so keep an eye out for openings.
What is the eligibility criteria?
- You must be an Australian Citizen or
- Permanent Resident
- You must have completed your studies and be able to work full-time
- You’re either based in Sydney, or ready to relocate
- For our technical pathway, you’ll need an IT-related degree; for the Customer Service pathway, any non-IT university degree is great
What is the recruitment process?
Once you apply, our recruitment team will review your CV and schedule a quick 15-minute phone call to discuss your application. After that, there are two in-person interviews and a short online personality test.
Do I have to be an Australian Citizen to apply?
No, but you’ll need to be a Permanent Resident of Australia.
What if I only graduate next year?
We’d love to chat when you’ve finished your studies! Unfortunately, our program isn’t suited for those still studying full-time, but we encourage you to apply as soon as you’ve graduated.