Identity authentication: keeping your data safe.

Providing a home to the top-secret data of numerous Federal Government departments means we’re hardwired to take no chances when it comes to keeping data safe.
We extend our obsession with customer security to every interaction our customers have with us, no matter the channel.

When customers call our Australia-based customer service centre, the Hub, their identity is confirmed using a multi-factor identification process. That means every caller we speak to can only access their account if they provide the correct answer to several specific questions.

We are constantly in pursuit of faster and more rigorous multi-factor authentication processes, so you can sleep at night knowing that we make accessing your data safely our top priority.