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Home > Blog > 2017

Filter by: Telecom

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Archives For 2017.

Telecom

New Thinking Needed to Turn Around Telco Consumer Confidence Crisis

May 11 2017, by Luke Clifton |
Category: Telecom

The dramatic spike in consumer complaints to the Telecommunications Industry Ombudsman demanded Innovative and imaginative regulation to head off a crisis in confidence as the pace of NBN migration grew, Macquarie Telecom Group Executive Luke Clifton...

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Telecom

How fast exactly? ACCC tackles broadband speed confusion

March 14 2017, by Macquarie Telecom Group |
Category: Telecom

Our Group Executive, Luke Clifton was recently asked to comment on the rise in complaints about the broadband speeds. This article was originally published in the Sydney Morning Herald on the February 14 2017. Finding it difficult to make sense of pr...

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Telecom

Being #SoUnTelco sets us apart.

March 10 2017, by Macquarie Telecom Group |
Category: Telecom

An article in the Harvard Business Review in *2003 . A long-haul flight. That’s all it took to start our journey from ‘just another telco’ to who we are today. Customer service has always been our priority, but it’s taken a while to figure ou...

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