Archives For 2017.
New Thinking Needed to Turn Around Telco Consumer Confidence Crisis
|The dramatic spike in consumer complaints to the Telecommunications Industry Ombudsman demanded Innovative and imaginative regulation to head off a crisis in confidence as the pace of NBN migration grew, Macquarie Telecom Group Executive Luke Clifton...
How fast exactly? ACCC tackles broadband speed confusion
|Our Group Executive, Luke Clifton was recently asked to comment on the rise in complaints about the broadband speeds. This article was originally published in the Sydney Morning Herald on the February 14 2017. Finding it difficult to make sense of pr...
Being #SoUnTelco sets us apart.
|An article in the Harvard Business Review in *2003 . A long-haul flight. That’s all it took to start our journey from ‘just another telco’ to who we are today. Customer service has always been our priority, but it’s taken a while to figure ou...